Snooping companies

A few weeks ago, I was perusing the online newspapers and came across an article saying that big companies are using software to snoop on blogs and social networking sites to see what people were saying about them.  And in particular to find out what negative comments had been made.

Well, this bear is NOT impressed!  I have made lots of negative comments about two companies - Apple and Pegueot - without any improvement in the products or customer services, so this snooper software clearly is a load of old crap, in my humble opinion!

So, let's make it easier for them to identify unhappy customers!
 
Peugeot - great cars, crap customer service!  If it weren't for our excellent Peugeot dealer - Norton Way Peugeot - we would have another make of car!  The new 3008 is beautiful but you sold us a USB box and Sat Nav, then told us 3 days before delivering the car that they were incompatible - you had 4 months to tell us this, but left it to the dealer to deliver the bad news!  And you didn't ask which of the above we wanted - you installed the Sat Nav and delivered a car different from the one we ordered!  SHAME ON YOU PEUGEOT FOR NOT HAVING THE DECENCY TO APOLOGISE!

Apple - great iPods, and iTunes is a great product when it works!  However, Version 9 is only an improvement if it actually improves existing functionality.  Instead, you delivered an upgrade that reduced functionality AND to add insult to injury you prevented people from reverting to the previous version!  Luckily Paul is still on the previous version, but Bev lost the ability to create Genius playlists when she upgraded, and has only just got it working again!  And as for the new Genius Mixes - they worked for 1 day and have never worked since!  SHAME ON YOU APPLE FOR IGNORING ALL OUR EMAILS ABOUT THE ABOVE!  DON'T JUST SNOOP, DO SOMETHING ABOUT THIS PATHETIC EXCUSE FOR AN UPGRADE!

Go on, snooper software - pick up these comments if you dare!  And then do something about my complaints!

Peugeot 3008 - the good, the bad and the downright ugly!

Well, the new car has finally arrived and it is beautiful!  It is lovely to drive, the Electronic Gearbox Control (clutchless rather than a fully automatic car) is a joy, there is enough space inside the car for all us bears as well as Bev and Paul, and the boot is enormous!

Ok, so the lowdown on the car (from your furry Jeremy Clarkson):
The good:

• beautiful interior, with plenty of space
• huge boot and tailgate
• great EGC
• enough gadgets even for Mrs MacGadget
• the car handles well and is very quiet, even at high speeds
• the Celio glass roof makes sitting in the back of the car a delight - you can see the sky, the trees, the tops of buildings!
• Our dealer, Norton Way Peugeot from Letchworth, who made the whole buying experience easy, professional and friendly, and who sorted out the problem with the USB box (see the Bad and the Ugly below)

The bad:

• Peugeot got the order for the car in November 2009.  This order included a USB box for the iPod and a free Sat Nav.  If they were incompatible, Peugeot didn't say anything at this stage.

And the Ugly:

• 3 days before we were due to collect the car, the dealer phoned to say that the USB box and Sat Nav were indeed incompatible, and nothing could be done about it.  Luckily for us, the dealer kept us both informed and happy, and they are putting a solution in place this week.  In the meantime, have we heard anything directly from Peugeot?  No!  Have we had an apology from Peugeot?  No!  Do we feel valued by Peugeot?  No!  Do we feel valued by our Peugeot dealer?  Definitely!
• Our advice, if you are purchasing a Peugeot, is to get a good, friendly and professional dealer.  We like the Peugeot cars, but are less impressed with the company, and have definitely found that the experience depends on the dealer. 
• And Peugeot, hang your head in shame for ignoring us over this issue.  Without the support and advice of our wonderful dealer, we would probably be driving a different make of car!