Wednesday, March 03, 2010

Peugeot 3008 - the good, the bad and the downright ugly!

Well, the new car has finally arrived and it is beautiful!  It is lovely to drive, the Electronic Gearbox Control (clutchless rather than a fully automatic car) is a joy, there is enough space inside the car for all us bears as well as Bev and Paul, and the boot is enormous!

Ok, so the lowdown on the car (from your furry Jeremy Clarkson):
The good:
  • beautiful interior, with plenty of space
  • huge boot and tailgate
  • great EGC
  • enough gadgets even for Mrs MacGadget
  • the car handles well and is very quiet, even at high speeds
  • the Celio glass roof makes sitting in the back of the car a delight - you can see the sky, the trees, the tops of buildings!
  • Our dealer, Norton Way Peugeot from Letchworth, who made the whole buying experience easy, professional and friendly, and who sorted out the problem with the USB box (see the Bad and the Ugly below)
The bad:
  • Peugeot got the order for the car in November 2009.  This order included a USB box for the iPod and a free Sat Nav.  If they were incompatible, Peugeot didn't say anything at this stage.
And the Ugly:
  • 3 days before we were due to collect the car, the dealer phoned to say that the USB box and Sat Nav were indeed incompatible, and nothing could be done about it.  Luckily for us, the dealer kept us both informed and happy, and they are putting a solution in place this week.  In the meantime, have we heard anything directly from Peugeot?  No!  Have we had an apology from Peugeot?  No!  Do we feel valued by Peugeot?  No!  Do we feel valued by our Peugeot dealer?  Definitely!
  • Our advice, if you are purchasing a Peugeot, is to get a good, friendly and professional dealer.  We like the Peugeot cars, but are less impressed with the company, and have definitely found that the experience depends on the dealer. 
  • And Peugeot, hang your head in shame for ignoring us over this issue.  Without the support and advice of our wonderful dealer, we would probably be driving a different make of car!

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